FAQs - Emergencies

Following are a series of frequently asked questions (FAQs) and answers about emergencies or losses.

What should I do if I have a loss?

What to do in case of an auto accident?

What to do in case of a property claim?

Q: What should I do if I have a loss?

Property

• Report the loss to Castello Agency, Inc. as soon as possible, providing date of loss and description.
• Take photos or videotape of the damage.
• Keep records of your expenses for emergency or temporary repairs. Separate the damaged items from the undamaged items. The insurance company adjuster will want to inspect the damaged items, so don't dispose of them without the adjuster's consent.
• Make a detailed list of all damaged or lost property, including when and where they were purchased. If possible, provide the original receipts for each item.
• Obtain estimates for repairs and/or replacement of the damaged or missing items. Should the loss involve theft or vandalism, contact your police department immediately.

Auto / Car

• When possible, report the accident to the presiding police department and forward a copy of the report to Castello Agency, Inc..
• Contact Castello Agency, Inc., providing date of accident and details surrounding the incident. Obtain a written estimate for damages from the body shop of your choice.
• You will be contacted by your insurance company to make arrangements for an inspection of your vehicle. No repairs should be made without the insurance company's authorization.

General Liability

• Contact Castello Agency, Inc., providing date, time, description of incident, names and addresses of all injured parties and/or owners of property damage. Also provide names and addresses of any witnesses.
• Should you be served with suit papers or any other legal document, forward them immediately to Castello Agency, Inc..

Workers Compensation

• Provide for immediate medical services as required by workers' compensation law.
• Contact Castello Agency, Inc. for claim reporting procedures. You will need to provide the date, address and social security number of the employee, nature of the injury, etc.
• Upon notification of the claim, the insurance company will contact you with further instructions.
• Note: If the claim involves a death, be sure to file OSHA reports within eight hours.

Q: What to do in case of an auto accident?

If anyone is injured, immediately render any possible first aid assistance and call emergency services.

Exchange name, address, and insurance information with the driver of the other car. Record the following information: date, time, and place of accident name and address of owner of the other car, if different from driver driver's social security number and driver's license number names and addresses of passengers and witnesses license number of the other car and the cars of witnesses. Report the accident to the nearest police station and file any necessary reports. Cooperate fully with the police, but do not make any admissions about your liability. Don't sign any statements for anyone other than an authorized representative of your insurance company. Promptly report the claim to Castello Agency, Inc.. Note: If you plan to travel by car in Canada or Mexico, check with Castello Agency, Inc. for insurance requirements.

Q: What to Do in Case of a Property Claim?

If anyone is injured, immediately render any possible first aid assistance and call emergency services. Take appropriate steps to avoid further damage to the property. Promptly report the claim to Castello Agency, Inc..